App for Poverh

Lead product designer

A modern company specializing in the management of multi-apartment buildings. The company offers a wide range of services that facilitate the maintenance and administration of buildings, ranging from accounting and legal services to full management, staff hiring, and contractor engagement.

Task

The company has its own software that significantly automates accounting and managerial processes between the company's employees and the building management. The company's management has set a task to develop a mobile application that will introduce a third party and engage residents in the management and improvement of the building.

Problems

After extensive communication with the company's management, the building administration, the property manager, and the residents, numerous opinions and requests were heard, which I tried to systematize and identify the main problematic areas that require immediate solutions.

The client

For example, the client and their employees needed a systematization of all incoming requests from residents. The property manager received requests through various channels: SMS, messaging apps, phone calls, and email. Some requests were lost, while others were postponed, and no one except the property manager knew the status of their completion or the reason for any delays. The company's management had no means of controlling the receipt and execution of these requests, which negatively affected their relationship with the administration and residents. There were also complaints from residents regarding meter readings, which required a significant amount of time and effort from company employees.

The building administration

The building administration needed to simplify the process of utility bill payments for residents, as payments based on paper receipts led to delays and funds not being received on time, resulting in a monthly cash flow gap. Additionally, the administration was dealing with constant disputes arising in the Telegram group. Even the simplest questions, such as choosing the color of a bench, turned into lengthy disputes among residents, serving no useful purpose.

The residents

The residents expressed their desire to have clearer control over the completion of their tasks. They disliked having to call and inquire about the status of their tasks and why they were still pending. Furthermore, the residents expressed a desire for a more transparent understanding of how much they were paying and what for. They wanted to know the breakdown of charges and have access to payment history and all financial transactions.

Challenges

Software architecture

In order to fully understand the functionality of the software, the architecture of the entire system was developed. My task was to understand how this software works and how it can be integrated with the new mobile application.

Of course, we are not interested in the entire system right now, let's focus on the right side in more detail.

Solution

After studying the project's architecture, I started working on solving the assigned tasks. For each task, I developed the user flow and created wireframes. The prototypes created in Figma were tested with the client, the administration, and the residents. Following the testing, the final UI was created, and the layouts were handed over to the developers.